Instructions and Care
Click here to view the instruction and care manual.
Items in stock will ship within 7-10 business days. Due to high demand, dough mat kits may be placed on back order and experience delays in delivery. Shipping Delays may be up to 6-8 weeks from time of purchase.
Refunds & Returns
You may return Pastry Tools within 30 days from receipt of your order. Damage, Defective Merchandise Policy: 30 day return policy from time of receipt of delivery.
All returns and exchanges must be in brand new, restocking condition and contain all original packaging and accessories to be accepted.
Items that have been in contact with any food product cannot be returned to inventory and a $10.00 restocking fee will be applied.
Product damaged through customer abuse or improper handling will not be accepted. Original Shipping charges and Return Delivery charges will not be refunded. Special Orders cannot be returned.
Once we have received and inspected the returned merchandise, you will be notified via email concerning your refund. If approved, you can expect a refund within 3-5 business days.
Customer must notify Chef Tech Inc. immediately in the event of manufacturers defects or damaged items. We request that customer take photo of damaged dough roller system and original packaging materials at the time of delivery. For assistance, please contact Brenda Byrne, COO by phone: 1-920-DOUGH-EZ or via email at info@Dough-ez.com . A one year limited manufacturer’s warranty for parts or materials including guide sticks and silicone fiber mesh mat. Damaged, defective merchandise can be returned for exchange, only.
DoughEZ is a dough mat kit. Its intended use is for preparing raw dough products. Although the mat can withstand temperatures ranging between -40° up to 400° F, making is safe for dishwasher, microwave, freezer and oven.
We do not recommend that this dough roller system be exposed to extended high heat and oven temperatures. This product is not intended to be used as a baking sheet. Extended exposure to oven temperatures will cause yellowing or discoloration of the silicone mat. This is strictly cosmetic and does not affect the performance of the mat. Mat is not self-healing. Cutting on mat with knives or sharp objects, should be avoided as it will cause scratches and damage the mat.
We will not give refunds or accept returns on cosmetic damage which includes scratches, cuts, discoloration and ware on printed logo.
Please see policies, care and use recommendations at www.dough-ez.com
or click here to email us
Unfortunately, we cannot offer a credit for your shipping charges or fees paid to customs for international shipments.
You may send your return to:
Chef Tech Inc.
1450 Brompton Lane
Raymore, MO 64083
Please include contact information, email address and order number with return.
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