30 DAY SATISFACTION GUARANTEE
We want you to love everything you purchase from DoughEZ. However, if you are not satisfied with your order, you may return/exchange it within 30 days of original receipt for a full refund.
All merchandise must be returned in new condition, in original packaging and unwashed/unused to be eligible for a full refund. Returns not meeting these criteria will either be denied or subject to a partial refund.
To initiate a return or exchange, please email us at Brenda@dough-ez.com with your order number & reason for return/exchange.
Please note that DoughEZ / Social Kitchen does not cover shipping costs related to returns and exchanges.
Upon receiving your returned merchandise at our warehouse, a refund in the amount of the purchase (minus shipping) will be initiated immediately. Please allow for the transaction to be fully processed within 10 – 15 business days. This refund will be issued to the method of payment that was used to make the original purchase. We cannot refund different accounts or credit cards.
We will gladly exchange your item when possible, however exchanges are limited to the stock that we have on hand as many of the items that we produce are limited edition runs. It’s always best to check our size guides before ordering apparel.
DoughEZ apparel, accessories, tools etc.
For all tea towels & apparel, we ask that you read the product description and size guide to choose the perfect size and color before ordering. As we produce limited edition tees, exchanging the size of a particular tee or sweater may not be possible, in which case a refund (less shipping charges) will be offered.
Subscriptions (Bake it Ez Club, Bake Kits and Dazzle Décor Kits + Social Kitchen Membership) are not eligible for returns/exchange.
All livestreams such as Bake Fest, Bake it my Business Plan and digital downloads such as e-books are final sale and are not eligible for refund/exchange.
SURPRISE ME! BAKER BLING, APPAREL, TOTES, TOWELS & GIFTS
Our Surprise Me! Items are final sale, and are not eligible for return or exchange.